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FAQs

 

HOW CAN I CONTACT A AKC REPRESENTIVE?

Adonis King customer service representatives are available 24 hours a day to answer your questions at AdonisKingCollection@gmail.com 
 

For questions related to ShopPay please contact Affirm.

 

HOW DO I CHECK THE STATUS OF MY ORDER?

You can check your order status at any time by clicking on the “Sign In” link at the top of every page and logging into your account. You may also email at AdonisKingCollection@gmail.com for additional assistance.

I HAVE A QUSESTION ABOUT MY ORDER FROM SHOPADONISKING.COM

Please email AdoniskingCollection@gmail.com for any questions or concerns regarding your order from ShopAdonisKing.com

HOW DO I CANCEL OR CHANGE MY ORDER?

Unfortunately, once your shopadonisking.com order enters the shipping process, we are unable to cancel or make changes to your order. Our system is designed to process orders immediately. When you receive your order, check your packing slip for our return policies and for the return process. We will refund the purchase price of the return, minus any shipping or handling, charges. You are welcome to email our Customer Service for additional assistance.

THE PRICE HAS CHANGED SINCE I PLACED MY ORDER, CAN IT BE ADJUSTED?

In the event a product sees its price lowered in the 30 days following the purchase, our customer service team will gladly assist you with a refund of the difference. Please note: - The item needs to still be in stock at the time the request is made; - Only one price adjustment can be done per order; - Items purchased at a discounted sale price cannot be price adjusted.

WHEN WILL I BE CHARGED?

Your credit card card will be charged as soon as the order ships from our warehouse to your shipping address. If you have multiple items in your order, you will only be charged when each item ships.

WHAT FORMS OF PAYMENT DO YOU ACCEPT ON SHOPADONISKING.COM

We accept payment via the following credit cards: Visa MasterCard, American Express, Discover Card, We also accept debit cards with a Visa or MasterCard logo, as well as purchases made through PayPal, Apple Pay and ShopPay. Payment via PayPal requires a registered PayPal account. Don't have a PayPal account? You can sign up for one on the PayPal website.

IN WHAT CURRENCY ARE THE PRICES DISPLAYED ON SHOPADONISKING.COM?

All prices of merchandise on shopadonisking.com are shown in U.S. Dollars (USD). Please note the final checkout price is also reflected in U.S. dollars (USD).

IS MY CREDIT CARD INFORMATION SAFE?

All prices of merchandise on shopadonisking.com are shown in U.S. Dollars (USD). Please note the final checkout price is also reflected in U.S. dollars (USD).

HOW IS TAX CALCULATED?

State laws require that we charge applicable sales tax on orders shipped to the following states, where Adonis Kings has a retail presence: CA, FL, IL, KY, MA, NJ, NV, NY Orders shipped to Canada will be subject to duties, customs tariffs, value added taxes and similar taxes that are levied are required in the applicable jurisdiction by local authorities, which will be in addition to the prices for the merchandise listed on our website and will be collected during Checkout. When placing an order on marcjacobs.com, you (the customer) are considered the importer of record and must comply with all applicable laws and regulations. All charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and shall be paid exclusively by you and will be reflected on your invoice. You should contact your local customs office for further information. The amount of any applicable duties, tariffs and taxes will vary based on a multitude of factors, including items such as the destination of origin or the classification of the merchandise being purchased.

WHAT DO I DO IF MY ITEM(S) ARRIVED DAMAGED OR DEFECTIVE?

Adonis King stands behind the quality and craftsmanship of all of our products. If you believe your item is defective or has been damaged en route, please contact a customer service representative at adoniskingcollection@gmail.com, available 24 hours a day.

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