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Have a question? You may find an answer in our FAQs.
But you can also contact us:
Customer Services
Call Us: 929-399-6813
Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm
SHIPPING
Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.
Holiday Shipping
Gifting season is here! Order by the dates below for your holiday orders to arrive in time for your celebration:
- Standard Ground Shipping: Order by Wednesday, 12/16/20 at 11:59 AM EST for delivery by 12/24*
- 2-Day Delivery: Order by Monday, 12/21/20 at 11:59 AM EST for delivery by 12/24*
- Personalized Orders: Order by Friday, 12/11/20 at 11:59 AM EST for delivery by 12/24.* Please see specific Monogramming and Engraving Shipping and Delivery terms below.
*Please note, our carriers are doing their best to get your orders to you on time, but please plan ahead to ensure on-time delivery. The dates above are not guaranteed.
A Message To Our Customers
Please be advised that due to COVID-19 precautions and increased shipping volumes, you may experience delays in receiving your order. This applies for all of our delivery methods (including Standard Ground Shipping, 2-Day Delivery and Overnight Delivery). At Adonis King Collection, we are committed to ensuring that your shopping experiences result in complete satisfaction, and sincerely regret any disappointment you may have encountered.
While we hope the delays don’t change your mind about your order, we want to let you know about your options:
- If you wish to cancel an order that has not yet shipped, please contact us at AdonisKingCollection@gmail.com
- If your order has already shipped, check back here for tracking updates. You will have the option to return your order at a later date. See our updated return policy here.
As always, our primary goal is to keep our customers, our employees and our community safe. If you have any questions or concerns, please feel free to contact us at adoniskingcollection@gmail.com. Stay Safe!
Free Ground Shipping Offer
Enjoy free ground shipping on eligible purchases made in the U.S., on ShopAdonisKing.com. No adjustments to prior purchases. Cannot be redeemed or exchanged for cash. Offer is automatically applied at checkout. Offer terms and duration, and delivery times are subject to change without notice.
Shipping Terms
Merchandise ordered on shopadonisking.com can be shipped to all 50 U.S. states, Puerto Rico, Guam and to APO/FPO boxes (subject to the terms below). We currently do not ship shopadonisking.com purchases internationally.
You can track your order at any time online via our Order Status page. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, or by using our automated system at 929-399-6813 (for the U.S.).
Some Items May Ship Separately
Due to varying item availability, multiple items in a single order may be shipped separately. If you have chosen an expedited shipping method, each individual shipment may have a separate charge, but the total shipping charges for all shipments should not exceed the applicable flat-rate shipping charge for the entire order. Each shipment will have its own tracking number and can be tracked on the Order Status page under the same order number.
Shipping To Multiple Addresses
We currently do not ship orders to multiple addresses.
Special Items
Some perfumes and makeup are treated as Hazardous Materials (HAZMAT). Transport Canada requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Accordingly, these HAZMAT items cannot be shipped to Alaska, Hawaii, Puerto Rico, Guam or APO/FPO addresses.
Due to regulatory restrictions, we are unable to ship items made of exotic skins to California.
Adonis King E-Gift Cards are delivered via email only, typically on the same day of purchase, and are ready to use within 24 hours. Purchasers are responsible for providing an accurate and deliverable email address.
CALIFORNIA PROPOSITION 65 WARNING
Eyewear products can expose you to chemicals, including Nickel (Metallic), which is known to the State of California to cause cancer, and Bisphenal A, which is known to the State of California to cause birth defects or other reproductive harm. For more information, go to www.p65Warnings.ca.gov.
Item Availability
Out of Stock
In most cases, when an item displayed on our website is no longer available, either the item will not appear on the site at all, or a message indicating the item is Out of Stock will appear on the product detail page. In some cases, however, due to inventory fluctuation, items that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled. That item will be cancelled, and you will not be charged for that item.
Short Shipment
A short shipment occurs when we ship to you fewer items than the items for which you initially were able to place an order. For example, we may ship to you only two of a certain item even though you placed an order for three. If this happens, we will notify you as quickly as possible if we will be able to ship the remaining items later, or if we will have to cancel them.
Pre-Ordering
You may be able to pre-order some items that are not yet available for immediate delivery. The Pre-Order message will appear on the product detail pages. A credit card is required for pre-ordered items, and your credit card will be authorized for the price of pre-order as a pending charge. However, we will not charge your credit card for the order until your pre-ordered item(s) actually get shipped.
Monogram and Engraving Shipping and Delivery: Your entire order will ship once the monogrammed item(s) are complete. Please allow approximately an additional 1-2 business days for delivery of all monogrammed and personalized orders. Monogrammed and personalized items ship separately from other items in orders, and are eligible for standard ground shipping only. Monogrammed, engraved, and personalized items are final sale and cannot be returned or exchanged. Note that cleaning products should not be used on top of the monogramming.
Last Updated: November 10, 2020
PAYMENTS
Accepts the following payment methods:
Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.
PayPal: Shop easily online without having to enter your credit card details on the website.
RETURN POLICY
If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original Adonis King receipt/invoice or gift receipt. All Adonis King Access merchandise must have all original packaging and components to be eligible for return or exchange.
Returned items must not be washed, worn or altered. We do not accept returns of swimwear, underwear, custom-made, face masks, engraved, or personalized items or Clearance items.
Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing.
You have one options for returning/exchanging merchandise purchased online: by mail. All returns of online orders, by mail, must be returned within 45 days from the day the order was shipped.
Returns:
Option 1: By Mail
To return or exchange by mail, please follow these instructions:
- Complete the required information on the packing slip included with your package.
- Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
- Affix the pre-addressed and pre-paid return label to your return package.
- For purchases made on ShopAdonisKing.com, mail your return package at any US Postal Service office, drop box, residential mailbox, or visit USPS.com to schedule a free pick up. For purchases made online.
MONOGRAMMING AND ENGRAVING
Returns and Exchange: Monogrammed, engraved, and personalized items are final sale and cannot be returned or exchanged. Note that cleaning products should not be used on top of the monogramming.
Monogram and Engraving Shipping and Delivery: Your entire order will ship once the monogrammed item(s) are complete. Please allow approximately an additional 1-2 business days for delivery of all monogrammed and personalized orders. Monogrammed and personalized items ship separately from other items in orders, and are eligible for standard ground shipping only.
Monogramming or engraving after receiving item/submitting order: Unfortunately, it is not possible to request monogramming or engraving for your item after the order has been placed or after you have received your product. We ask that all monogramming or engraving requests be submitted at the time of ordering.
Monogramming and Engraving Availability: Monogramming and engraving services are currently only available for online orders in the United States.
Monogram and Engraving Customer Service: If you need any help, please email us at AdonisKingCollection@gmail.com
Returning a Gift
Gifts purchased online can be returned by mail when accompanied by the gift receipt or original packing slip. To return by mail, please email a customer service representative to obtain a prepaid shipping label at AdonisKingCollection@gmail.com (for the US). For merchandise returned with a gift receipt only, you will receive a merchandise credit that will be issued in the form of a Adonis King E-Gift Card (if you return by mail).
Merchandise eligible for return or exchange must be:
- New, unused, unwashed and in good condition;
- Inclusive of all original hangtags, packaging, and components at the time of return or exchange; and
- Accompanied by an original receipt or gift receipt.
Final Sale Items:
All personalized merchandise, swimwear, undergarments, face masks, engraved jewelry, and Clearance items are FINAL SALE and are not eligible for return or exchange.
Gift Cards and Merchandise Credits are non-returnable, cannot be replaced if lost or stolen and cannot be redeemed for cash, except as required by law.
3rd Party Apps:
If you purchased from a 3rd Party app, please mail merchandise back to return location for a refund to your original form of payment.
Adonis King reserves the right to modify its return and exchange policy at any time.
