Returns & Exchanges
If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original Adonis King receipt/invoice or gift receipt. All Adonis King Access merchandise must have all original packaging and components to be eligible for return or exchange.
Returned items must not be washed, worn or altered. We do not accept returns of swimwear, underwear, custom-made, face masks, engraved, or personalized items or Clearance items.
Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing.
You have one options for returning/exchanging merchandise purchased online: by mail. All returns of online orders, by mail, must be returned within 45 days from the day the order was shipped.
Option 1: By Mail
To return or exchange by mail, please follow these instructions:
Complete the required information on the packing slip included with your package.
Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
Affix the pre-addressed and pre-paid return label to your return package.
For purchases made on ShopAdonisKing.com, mail your return package at any US Postal Service office, drop box, residential mailbox, or visit USPS.com to schedule a free pick up. For purchases made online.
MONOGRAMMING AND ENGRAVING
Returns and Exchange: Monogrammed, engraved, and personalized items are final sale and cannot be returned or exchanged. Note that cleaning products should not be used on top of the monogramming.
Monogram and Engraving Shipping and Delivery: Your entire order will ship once the monogrammed item(s) are complete. Please allow approximately an additional 1-2 business days for delivery of all monogrammed and personalized orders. Monogrammed and personalized items ship separately from other items in orders, and are eligible for standard ground shipping only.
Monogramming or engraving after receiving item/submitting order: Unfortunately, it is not possible to request monogramming or engraving for your item after the order has been placed or after you have received your product. We ask that all monogramming or engraving requests be submitted at the time of ordering.
Monogramming and Engraving Availability: Monogramming and engraving services are currently only available for online orders in the United States.
Monogram and Engraving Customer Service: If you need any help, please email us at AdonisKingCollection@gmail.com
Returning a Gift
Gifts purchased online can be returned by mail when accompanied by the gift receipt or original packing slip. To return by mail, please email a customer service representative to obtain a prepaid shipping label at AdonisKingCollection@gmail.com (for the US). For merchandise returned with a gift receipt only, you will receive a merchandise credit that will be issued in the form of a Adonis King E-Gift Card (if you return by mail).
Merchandise eligible for return or exchange must be:
New, unused, unwashed and in good condition;
Inclusive of all original hangtags, packaging, and components at the time of return or exchange; and
Accompanied by an original receipt or gift receipt.
Final Sale Items:
All personalized merchandise, swimwear, undergarments, face masks, engraved jewelry, and Clearance items are FINAL SALE and are not eligible for return or exchange.
Gift Cards and Merchandise Credits are non-returnable, cannot be replaced if lost or stolen and cannot be redeemed for cash, except as required by law.
3rd Party Apps:
If you purchased from a 3rd Party app, please mail merchandise back to return location for a refund to your original form of payment.
Adonis King reserves the right to modify its return and exchange policy at any time.