If your item is eligible for a return, you may request a return label within 30 days from the shipping date via our Returns Portal. 

Any requests made after 30 days will not be accepted.

*Non eligible returns include final sale, used, worn or altered items.

IMPORTANT NOTE:

- We do not process direct exchanges; a new order will need to be placed for the desired item.

- Final SALE items are not eligible for online, refund, or exchange. *All items 40% off or more are FINAL SALE.

- Items returned must be in their original condition unused, unworn, unwashed, unaltered and with labels/360 ID tags attached. Items not in this condition will not be accepted. Items which have been received damaged or defective can be returned.

- Any shipping fee such as Express shipping will not be refunded.

- We are not responsible for any drop-off charges.

- Face masks are not eligible for a return.

1) Click on this link to our Returns Portal.

2) Fill out the form using your order number and the email address associated with it.

3) Click on "Find your Order" button and complete the provided steps. An email will be sent to you with a pre-paid return label once your return is approved. This can take up to 72 business hours.

4) Print (2) copies of the label, attach one outside the box and include one inside the box.

5) Take your return to your nearest drop off point or book your collection.

If you drop off your package at a post office or FedEx ship center, please keep the drop off receipt as proof in case the package doesn't reach our warehouse. Please, note that we are not responsible for any drop-off charges.

For details on your refunds, please refer to the Refunds section.

The 360 ID Tag is a unique security tag attached to each item to ensure authenticity and quality. For your return to be accepted, the tag must remain attached and intact. Items without this tag cannot be processed for refunds.

No, returns without the 360 ID Tag will not be accepted under any circumstances.

• Items must be unworn, unwashed, and have original labels/ 360 ID tags attached and returned in their original packaging.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
• Damaged, defective, or incorrect items must be reported within 30 days of delivery.

We offer a flexible return policy to make your online shopping experience even easier. We do monitor the number of returns made by customers in order to check whether the purchase of products is pursued for consumer purposes and is not, on the contrary, pursued for commercial, entrepreneurial or professional purposes, and/or is otherwise related to fraudulent intent. Frequent or repeated returns and in breach of our terms and conditions will be flagged. In this case, at our discretion, we may proceed to close your ADONIS KING account or refuse future orders.

You are always required to ship back the items by following the shipping instruction:

If applicable we will send you a shipping label once the return request has been approved. In case you need to ship the products using any carrier, please use the following shipping address: [169 Madison Ave STE 15097 New York, NY 10016]. Please make sure to include the return slip in the package.

If you received items ordered online that were received damaged, defective, or incorrect, you will need to contact customer service in order to receive a full refund to your original payment method.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (online) to any customer or entity, due to similar actions as noted above.

Non-Adonis King items sent to our Distribution Center will be discarded upon receipt.